Managed IT - Palm Beach County, FL

Managed IT Services for Palm Beach County and South Florida

One fixed monthly cost covers your entire IT environment. Sub-15-minute response, senior engineer on first pickup, and onsite capability across Palm Beach County, Broward, and Miami-Dade.

What Managed IT Means in Practice

Managed IT from RP Tech Services means we monitor, maintain, and support your entire technology environment for a flat monthly fee. No per-ticket charges, no surprise invoices after a server outage. Your cost is the same whether it is a quiet month or a five-alarm infrastructure problem.

We handle helpdesk support, endpoint management, patch cycles, backup verification, network monitoring, and vendor coordination. When something breaks, one call or ticket reaches a senior engineer who already knows your environment. We do not route you through a scripted level-1 queue.

How Onboarding Works

New clients go through a structured 14-day stabilization runbook. We document every device, account, and application in your environment, establish baselines, and resolve any open issues before steady-state management begins.

  • Full network and endpoint discovery on day one
  • SentinelOne endpoint protection deployed within 48 hours
  • Microsoft 365 tenant audit and security hardening
  • Backup systems verified and tested before day 14
  • Single point-of-contact engineer assigned to your account

Who This Is For

We work best with South Florida businesses between 15 and 300 users that are done managing IT reactively. That includes medical practices in Boca Raton and Boynton Beach, professional services firms in West Palm Beach, and multi-location companies that also operate in New Jersey or New York. If you need Florida-specific disaster recovery built into your support plan, that is standard with us, not an add-on.

Sub-15-Minute Response

Tickets are picked up by a senior engineer in under 15 minutes on average. No triage gatekeeper, no warm transfers to a second tier.

SentinelOne Endpoint Protection Included

Every managed endpoint runs SentinelOne Singularity. AI-driven threat detection and automated response, not just antivirus.

Hurricane and Continuity Planning Standard

Every managed IT plan includes a baseline disaster recovery review. RTO/RPO targets, Datto BCDR options, and generator/UPS audit findings are part of your quarterly business review.

Microsoft 365 Management

We manage your M365 tenant end to end: licensing, security defaults, Conditional Access policies, Exchange, Teams, and SharePoint. As a Microsoft Solutions Partner, we handle escalations directly with Microsoft.

FAQ

Frequently Asked Questions

Do you replace our internal IT person or work alongside them?

Either model works. We can serve as your complete IT department or operate as a co-managed partner supporting an internal IT lead. In the co-managed model, your IT person handles day-to-day and we provide tools, escalation paths, and projects they do not have bandwidth for.

Are there long-term contracts?

Our standard agreement is 12 months. We can discuss multi-year options that lock in your per-user rate. Month-to-month arrangements are available at a higher rate for businesses in transition.

Do you provide onsite support in Palm Beach County?

Yes. Our Lake Worth Beach office puts us within 30 minutes of most Palm Beach County locations. Onsite dispatch is included for issues that cannot be resolved remotely. Broward and Miami-Dade clients are covered with scheduled onsite visits and emergency dispatch.

Get a Flat-Rate IT Quote for Your South Florida Business

Tell us your user count and locations and we will produce a written quote within two business days.

Request a quote